Terms and Conditions

Welcome to MoveEase Crew, your go-to partner for relocation services in Ibadan and home maintenance services across Nigeria! We’re here to make your move or home setup simple and stress-free with our skilled experts, affordable materials, and top-notch care. Before booking, please review these terms to ensure a smooth experience.

1. Services Overview
   We provide a wide range of services for renters, students, homeowners, and businesses, including:
   
   
   • Moving & relocation services
   • Plumbing & electrical work (including tracing, troubleshooting, and repairs)
   • Painting & decorating
   • Curtains & blinds installation
   • Cleaning & home/office organizing
   • AC & solar installation and servicing
   • Home appliance repairs & installation (washing machines, refrigerators, ovens, DSTV, generators, etc.)
   • Furniture making, setup, and repairs (including minor repairs like door keys, cabinet fixes, and polishing)
   
   Our vetted technicians are trained to deliver professional results, and we partner with trusted suppliers to offer quality materials at affordable rates.


2. Booking and Payment
   
   • Book a service via our website, WhatsApp, Instagram, X, or TikTok.
   • We’ll review your request and send you a detailed quote and payment instructions.
   • Payments are securely processed via Paystack (debit/credit cards or bank transfers).
   • A minimum deposit of 60% is required before work begins, with the remaining balance due upon completion.


3. Cancellations and Rescheduling
   You can cancel or reschedule up to 24 hours before your appointment at no cost.
   Cancellations within 24 hours may incur a 20% planning fee, unless it’s an emergency. We’ll work with you to find a solution.


4. Service Delivery
   Services typically start within 48 hours of payment confirmation, or sooner for urgent needs.
   If any unexpected issues arise, we’ll communicate changes in scope or pricing before proceeding.


5. Materials and Supplies
   We provide quality materials through our partner suppliers at discounted rates.
   Want to use your own materials? Just let us know in advance.
   Any extra material costs will be agreed upon upfront and added to your invoice.


6. Satisfaction Guarantee
   Your satisfaction is our priority! If you’re not happy with a service, tell us within 48 hours, and we’ll fix it — whether it’s a revisit or a refund.
   Refunds may take up to 7 business days, minus any third-party transaction fees.


7. Liability and Safety
   We take care of your property, and for moving services, all items are covered under MoveEase Crew Limited’s insurance policy against accidental damage, loss, or breakage during transit.
   Customers are encouraged to inform us of high-value or fragile items so we can ensure proper handling and coverage.
   We are not responsible for pre-existing damage or issues outside our control (e.g., structural problems).
   Customers should keep the work area safe and accessible (e.g., removing obstacles or hazards).
   


8. Privacy and Data
   We collect only the information needed to provide our services (name, email, phone).
   Your data will not be shared with third parties without consent, except where necessary to complete your service.
   For more details, see our Privacy Policy on the website.


9. Scaling and Changes
   As MoveEase Crew Limited expands beyond Ibadan across Nigeria and Africa, these terms may change.
   We’ll notify customers via email or our website.
   Continued use of our services after updates indicates acceptance of the new terms.


10. Contact Us
    Questions or need help? Reach out via:
    
    Email: info@moveeasecrew.com
    Phone/WhatsApp: [Insert number]
    Social Media: Instagram, X, TikTok (@moveeasecrew)
    

Got questions or need a hand? Hit us up via email, phone, or DM on Instagram, X, TikTok, or WhatsApp. Let’s make your move or maintenance in Ibadan amazing with MoveEase Crew Limited!